CEC welcomes your comments, but our dispatch crew is not able to respond to emergencies via email. For your safety, please notify the proper authority by phone if you have an electrical emergency.
If you have an electrical fire, make sure everyone leaves the building. Call 911 right away if you don’t think you can extinguish the fire. Then, if the fire is still small (for example, confined to an appliance), unplug the appliance or turn off the electricity, but don’t touch the appliance. Never put water on an electrical fire. Use a fire extinguisher recommended for electrical (class C) fires. If the fire has affected your service entrance wiring or your meter, call CEC as soon as possible at 334-222-4121 or 1-800-239-4121 or 1-800-239-1193 after hours.
When a victim is in contact with live, indoor electricity, you should NEVER TOUCH THE VICTIM or the appliance, wire, etc., causing the shock. Shut off the power, if possible, by turning off the circuit breaker or unplugging the fuse. If it isn’t possible, call CEC. When the victim is in contact with a live outdoor wire, call CEC and let us turn off the power. In all cases of electrical shock, get medical help immediately. Call 911.
Never touch or approach a downed power line. Always assume a downed power line is live and dangerous! Call CEC immediately at 334-222-4121 or 1-800-239-4121 or 1-800-239-1193 after hours. Then call 911 and report the line to them.